ROTOBOT Return and Refund Policy
1. Introduction
At ROTOBOT, we are committed to providing you with the highest quality electronic and drone products. Your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.
2. Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging.
- Include all accessories, manuals, and components.
3. Returns must be initiated within 14 days of the purchase date. To complete your return, we require a receipt or proof of purchase.
4. Proof of Purchase
Please provide a receipt or proof of purchase to process your return. This helps us verify your purchase and expedite your return process.
5. Process for Returning Items
- Contact Us: Reach out to our customer service team at support@rotobot.in to initiate a return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN).
- Pack Your Item: Securely pack your item, including all original packaging and accessories, and clearly label the package with the RAN.
- Ship the Item: Send your return to the address provided by our customer service team.
6. Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Refunds
Refund amount will be credited to your account within 7 working days.
8. Exchanges and Return Time
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@rotobot.in with details of the defect or damage. Exchanges must be requested within 14 days of receiving the item.
9. Partial Refunds
Partial refunds may be granted for:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
10. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at support@rotobot.in.
11. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
12. Contact Information
For any questions or concerns regarding your return, please contact us:
- Email: support@rotobot.in
- Phone: +91 9600290049
13. Return Policy for Customized Products
Customized or personalized products are not eligible for return unless they arrive damaged or defective. Please contact our customer service team for further assistance if your customized product is faulty.
14. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at support@robocraft.com with details and photos of the damage or defect. We will arrange for a replacement or refund.
15. International Returns
International returns follow the same policy as domestic returns. However, please note that you will be responsible for international return shipping costs. Customs fees, duties, and taxes are non-refundable.
16. Exceptions
Certain electronic items may have specific return policies. Please refer to the product description for more details or contact our customer service team for clarification.
17. Updates to the Return Policy
Our return policy may be updated periodically. Please review this page regularly for the latest information. The date of the last update will be indicated at the top of this page.
18. Feedback and Questions
We value your feedback and are here to help with any questions or concerns you may have. Feel free to reach out to us at support@rotobot.in.
Thank you for choosing ROTOBOT!